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FAQ's

 

Eco Creatives Subscription Box Membership

Q) When will I receive my box?

A) The cut off to receive next months Eco Creatives Box is on the 15th of the current month. For example, if you sign up between the 16th May - 15th June then your first box will arrive at the start of July.

Q) When will the box be shipped?

A) We post our boxes on the 1st of every month. Unless the 1st falls on a weekend, then we will post on the next business day.

Q) Do you provide tracking?

A) Yes, all of our parcels come with Australia Post tracking. We will send you these details once your box has been shipped. 

Q) Do you ship internationally?

A) Unfortunately we don't at this stage. We only ship within Australia. However, we are currently working on our internationally shipping process and hope to have it up and running in the near future. If you live internationally and are interested, please email us at info@theecopartyplace.com.au. 

Q) Why do you call it a membership?

A) Because Eco Creatives is more than a subscription box, you get so much more. You will also receive:

- Member discount of 10%. You can use this store wide, ALWAYS.

- Free shipping on all your orders. Maybe order some plastic free party bags and we will simply post them with your next Eco Creatives Box.

- Exclusive members only offers and promotions

- Access to purchase additional Eco Creatives Boxes. Every month we may have some left over boxes. We will first offer these boxes to our members as they might want to buy their favourite for a friend. 

 

Q) What age is appropriate to enjoy the activity within the box?

A) We recommend 5+.  However, if your child is 3+, they will still enjoy the activities but may need extra help from an adult. We do not recommend Eco Creatives Boxes to children under 3 years old due to some chocking hazards. 

Q) How many activities will be in each box?

A) There will be one activity in every box. This activity will be a DIY, craft or a hands on educational activity. All products used for the activity are eco-conscious and PLASTIC FREE.

Q) Can I order two or more boxes to come every month?

A) Of course! We will even give you $5 off every. month. Just simply add how many memberships you would like to your cart, and then enter the code MULTIMEMBERSHIP at check out. 

Q) When will I be billed?

A) At the time of purchase, and then on the 15th of every month after the month of purchase. For example, if you joined on the 8th of the June, then you will next be charged on the 15th July, 15th August...and so on. I am here to help. If you have any additional question just hit reply and I'll get back to you.

Q) Can I cancel my subscription?

If you purchase the 1 month minimum term membership, you can cancel your subscription at any time but at least two days prior to the next applicable billing date.
If you purchase the 6 month minimum term membership, cancellation can not take place until you have fulfilled the 6 month minimum term. After fulfilling this term, your subscription will automatically renew on a month to month bases and you can cancel at any time. 
If you purchase the 12 month minimum term membership, cancellation can not take place until you have fulfilled the 12 month minimum term. After fulfilling this term, your subscription will automatically renew on a month to month bases and you can cancel at any time. 
Read the full cancellation policy here.

 

All other products 

GENERAL SHIPPING

When will I receive my order?

The Eco Party Place posts only within Australia. We dispatch orders within 3-5 business days of receiving your order. You can expect to receive your package within 2-6 business days from despatch date depending on what state you live in for Australia. You will be provided with a tracking number for your parcel along with a notification to let you know when your parcel has been shipped.

Do you offer pick up?

Unfortunately at this stage we do not offer local pick up. However, if you have just discovered us 4 days before your child's birthday and don't have time for postage, then contact me and I am sure there's something we can work out! Email me at info@theecopartyplace.com.au and write URGENT in the subject line.

What are the shipping options and prices you offer?

We offer a flat rate of $15.00 for all areas Australia wide. 

Do I get a tracking number for my parcel?

Yes, you will receive a tracking number for your parcel in an email when your order is fulfilled and a delivery notification is sent to you.

 

Do you offer international shipping?

Unfortunately we do not offer international shipping at this stage. We do have this on our agenda for the future. If you sign up to our email list you will be the first to know when we do!

When will I be notified of when my order is despatched?

We dispatch orders within 3-5 business days and you will receive a delivery email notification once your order is dispatched.

 

PAYMENTS

What payment options do you offer?

We have multiple payment options available to make it as easy as possible for you to have plastic free party bags at your celebration! See below for payment options:

- Credit and debit card payments

- Paypal payments

- Afterpay payments

What is Afterpay and how does it work?

Afterpay is a buy now pay later payment scheme that allows you to repay your purchase over 4 equal fortnightly interest free instalments. More information and how to sign up can be found on the following link: 

Afterpay How it works

Can I use Afterpay for any purchases?

Yes, after pay is available on all purchases!

Where can I get more information on Afterpay?

The following link will provide most answers to your Afterpay queries.

Afterpay Help

RETURNS

Do you offer returns?

The Eco Party Place is ineligible for returns, however, if you have any issues with what you have received, please contact us via email at info@theecopartyplace.com.au

CONTACT

How do I contact The Eco Party Place?

The best way to contact us is via email at info@theecopartyplace.com.au

PRODUCTS

What age are the Plastic Free Party Bags designed for?

Each party bag option is different. All of our party bags and other products may contain small parts so are not suited for children under the age of 3 years old. There are also some activities (e.g. Gem Stone Dig) that contain very small parts therefore are only suited for children aged 5+. For age specifications, head to the product page for each item. 

If your question was not answered here, please contact us and we will respond to you asap. Send us an email info@theecopartyplace.com.au or fill out the bellow form.